ActiveAus - Return & Refund Policy

At ActiveAus, we want you to be 100% happy with your purchase. If for any reason you’re not satisfied, we offer hassle-free returns and exchanges for customers in Australia.

Returns

• You have 14 days from the date of delivery to return items.

• Items must be unworn, unwashed, and in original condition with tags attached.

• To start a return, contact us at [your email/contact form] with your order number and reason for return.

Exchanges

• If you’d like a different size or color, we can exchange items subject to stock availability.

• Contact us to arrange an exchange and we’ll guide you through the process.

Refunds

• Once we receive and inspect your return, a refund will be issued to your original payment method within 5–10 business days.

• Shipping costs are non-refundable unless the item was damaged or incorrect.

Exceptions

• Sale items and bundles may have specific conditions—check the product page for details.

• Items that are worn, washed, or damaged by the customer cannot be returned.